Your First Mail Collection
Everything you need to know to collect your post quickly and easily
Preparation Checklist
0 of 4 completeWhat to Bring
2. Valid Photo ID
Bring ONE of the following government-issued photo IDs:
- UK Passport
- UK Driver's License (photocard)
- National Identity Card
- EU/International Passport
Important: Your ID must be current and not expired. We verify identity to comply with Anti-Money Laundering regulations.
Where to Find Us
Office Address
UK Wide Business Centre Ltd
Unit 4a, Westmill Street
Hanley, Stoke-on-Trent
ST1 3EL
United Kingdom
Collection Hours
⚠️ Important: Collections are available Monday only, 12-1 PM. Please plan accordingly.
What to Expect at Collection
Arrive at Reception
Enter through the main entrance and head to the reception desk.
Show Your QR Code
Present your QR code (on your phone or printed). Our staff will scan it to verify your account.
Verify Your ID
Show your photo ID to confirm your identity. This is a security measure to protect your mail.
Collect Your Mail
Our staff will retrieve your mail. You may be asked to sign for registered items or parcels.
Done!
The whole process takes less than 5 minutes. You're free to go!
Common Questions
Can someone else collect my post?
Yes! You can authorize someone to collect on your behalf. They'll need your QR code, their own photo ID, and a completed authorization form (available in your dashboard).
What if I don't have a printer for my QR code?
No problem! You can show your QR code on your phone screen. Just make sure your phone is charged and the screen brightness is turned up.
Is there a limit to how often I can collect?
No limits! You can collect your mail as often as you like during our opening hours. Some customers collect daily, others weekly or monthly.
What if I have more questions?
We're here to help! Check our FAQ page or contact us: