Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and UK Wide Business Centre Ltd ("UKWBC", "we", "us", "our") regarding your use of our virtual office services and website.

By creating an account, subscribing to our services, or using our platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. Definitions

• "Services" means the virtual office, mail handling, and related services provided by UKWBC
• "Subscription" means your recurring payment plan for Services
• "Customer" or "you" means the individual or business entity using our Services
• "Business Address" means the Stoke-on-Trent address provided for your use
• "Mail" means postal correspondence addressed to you at your Business Address

3. Services Provided

3.1 Virtual Office Address

We provide you with a professional business address at:

3.2 Mail Handling

• Receipt and secure storage of postal mail
• Mail collection during office hours using your QR code
• Collection record keeping and notifications
• Mail held for up to 30 days before disposal (if uncollected)

3.3 Digital Services

• Online dashboard for account management
• QR code generation for mail collection
• Collection history tracking
• Email notifications for important updates

4. Account Registration & Verification

4.1 Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts. Services are for legitimate business purposes only.

4.2 Identity Verification

To comply with UK anti-money laundering regulations, you must provide:

• Valid photo ID (passport or UK driving licence)
• Proof of address (utility bill, bank statement, council tax bill - dated within 3 months)
• Verification may be conducted electronically or by manual review

4.3 Account Security

You are responsible for maintaining the confidentiality of your password and account. Notify us immediately of any unauthorized access.

5. Subscription & Payment

5.1 Pricing

Current pricing is displayed on our website. We reserve the right to change prices with 30 days' notice to active subscribers.

5.2 Billing Cycle

• Subscriptions are billed monthly in advance via Stripe
• Payments are automatically charged on your renewal date
• Failed payments may result in service suspension after 7 days
• You will receive email reminders before suspension

5.3 Refund Policy

6. Cancellation & Termination

6.1 Your Right to Cancel

• You may cancel your subscription at any time from your dashboard
• Cancellation takes effect at the end of your current billing period
• No partial refunds for unused time in the billing period
• You have 30 days after cancellation to collect any remaining mail

6.2 Our Right to Suspend or Terminate

We may suspend or terminate your account immediately if:

• You breach these Terms
• Payment fails and is not resolved within 14 days
• You provide false information during registration
• We suspect fraudulent, illegal, or abusive activity
• We are required to do so by law or regulatory authority

6.3 Effect of Termination

Upon termination, you must immediately stop using the Business Address. Any uncollected mail will be held for 30 days, then disposed of securely.

7. Acceptable Use Policy

7.1 Permitted Uses

You may use your Business Address for legitimate business purposes including:

• Business registration with Companies House
• Business correspondence and invoicing
• Marketing materials and business cards
• Professional online presence

7.2 Prohibited Uses

8. Mail Handling Procedures

8.1 Mail Collection

• Collection available during office hours (Mon-Fri 9am-5pm, Sat 9am-1pm)
• Must present your QR code for collection
• Photo ID may be requested for verification
• You may authorize third parties to collect on your behalf (written authorization required)

8.2 Uncollected Mail

Mail uncollected for 30 days will be disposed of securely. We are not liable for any consequences of uncollected mail.

8.3 Undeliverable or Suspicious Items

We reserve the right to refuse delivery of suspicious packages and will report illegal items to authorities. Registered or recorded delivery items require signature at our discretion.

9. Limitation of Liability

9.1 Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for losses arising from:

• Technical failures or maintenance
• Third-party service disruptions
• Force majeure events (strikes, natural disasters, etc.)
• Postal service errors or delays

9.2 Exclusions

10. Intellectual Property

All content, trademarks, and materials on our platform are owned by UKWBC or licensed to us. You may not copy, reproduce, or distribute our content without written permission.

Your use of our services does not grant you any ownership rights to our intellectual property.

11. Data Protection

We process your personal data in accordance with UK GDPR and our Privacy Policy.

By using our services, you consent to such processing and warrant that all data provided is accurate.

12. Governing Law & Disputes

12.1 Governing Law

These Terms are governed by the laws of England and Wales.

12.2 Dispute Resolution

Before legal action, we encourage resolution through:

1. Contact our support team at enquiries@ukwfs.com
2. Escalation to management if unresolved within 14 days
3. Mediation or alternative dispute resolution

12.3 Jurisdiction

The courts of England and Wales have exclusive jurisdiction over any disputes.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via:

• Email to your registered address
• Prominent notice on our website
• In-app notification

Continued use of our services after changes constitutes acceptance. If you disagree, you may cancel your subscription.

14. Contact Information

15. Miscellaneous

15.1 Severability

If any provision is found invalid, the remaining provisions continue in full force.

15.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and UKWBC.

15.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.